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1. Service Concept There is no end to perfection, and perfection is our eternal pursuit! 2. Service Purpose Treat every consumer with a consumer mentality Solving consumers’ worries is our lofty responsibility Difficulties are the driving force for our progress, and difficult problems are the driving force for our progress. It is the theme of our improvement 3. Service Commitment Even if the problem we encounter is only one in ten thousand, it is 100% for consumers. Therefore, we must use 100% of our efforts to eliminate the problems encountered by every consumer Service goal: customer satisfaction points Service standards: do enough seriously [Details]
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